Terms and Conditions and Privacy Policy
TERMS & CONDITIONS
Please read our Terms and Conditions shown throughout this document and below. You should understand that by purchasing/enrolling on our courses you agree to be bound by these terms & conditions. The information requested on this form and any copies of evidence of certificates of prior learning and/or PIN No. (where indicated) are required for entry onto our courses. Where these are a mandatory requirement (pre-requisite), we cannot give access to the course(s) without this. Delay in returning this form without the correct information could result in a delay in the activation of your training course(s). If you are unable to meet any of the requirements for enrolment and/or for the duration of your studies, or declare something that is incorrect, we reserve the right to refuse/de-activate/cancel all access and/or our contract with you.
SKIN GROUP INTERNATIONAL – COURSE PURCHASE/ENROLMENT
These terms & conditions (together with the documents referred to in them) set out the terms and conditions on which we sell the courses listed on our website(s) and/or Partners, Affiliates/Licensed Educators website(s). Please read these terms & conditions carefully before purchasing (you understand that by purchasing/enrolling you agree to be bound by these). Company number 10894765 with its registered office at 4 Aztec Row, Berners Road, London N1 0PW. Email address: support@skingroupinternational.com Website: www. skingroupinternational.com
COURSES AND SEMINARS
For the purpose of these terms & conditions, our courses and seminars shall be separately defined as follows:
“Online courses/e-learning Courses” shall mean those courses and/or seminars as listed on our website where training is to be provided exclusively through online and/or written literature with or without any practical workshop(s) or assessment
“Practical Courses” and/or “Combined Courses” shall mean those courses as listed on our website where training is provided by way of a practical workshop(s) and/or seminars, workshops, webinars, online/e-learning courses, with or without assessment
“Courses” shall mean Online Courses/E-learning Courses, Practical Courses, Combined Courses/CPD, with or without assessment
We do not offer classroom-based theory tuition, you are required to ‘self-study’ independently via our Learner Management System (tutorials may be undertaken via Zoom, WhatsApp, Teams, Facetime, etc.). Practical tuition and/or Assessments may require attendance in person at one of our locations, and/or remotely via Zoom, WhatsApp, Teams, Facetime, etc.
ENROLMENT
Once you have returned your completed Enrolment Form (which you have signed, agreed payment, and agreed to our terms and conditions) then:
We will provide you with access and/or log-in details, within 5 working days (excluding evenings, weekends, and public holidays) and will, within a reasonable time of completion of all theory elements of your course(s), provide you with proposed times, dates, and locations of our practical workshops (we reserve the right to deliver these online). You will be required to supply your own models for all practical training, mocks and final assessments, undertaken at one of our locations, for which there is a charge. Purchase of our student kit(s)/products/devices, etc., is required if you undertake training and/or case studies away from our premises. For RPL delegates: we do not provide any kits/products/devices/models, etc. With regard to our Courses, Workshops, Seminars, Combined Courses, Theory and/or Practical Courses, assessments, etc., we cannot guarantee that you will be able to attend any time, date, or location of your preference. For the avoidance of doubt, if you attempt to attend a location, for which you have not booked a place and/or received a confirmation of booking in writing from us, you may (at our absolute discretion) be refused access.
INTELLECTUAL PROPERTY
For the avoidance of doubt, all intellectual property rights (including, without limitation, copyright) in all of the literature, materials, content provided to you in respect of the Courses (whether on-line or off-line) (“Materials”) is owned and shall remain owned by us. You shall only have a limited non-exclusive licence to use such Materials for purposes of your personal learning under the Course during the term of the Contract. You shall not be entitled to take copies of, distribute, sell, loan, licence, charge or otherwise deal and/or share and/or release possession of the Materials to any other person, and all access/passwords must not be shared with anyone. In light of our intellectual property rights, we do not allow access to our courses by anyone who is associated with and/or an employee, contractor, competitor and/or educator, trainer, assessor, verifier in our sector, and this information must be declared upon enrolment (and at any time during your studies should these circumstances arise).
YOUR STATUS
By placing an order, you warrant that: you are legally capable of entering into binding contracts; and you are at least 18 years old.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
To enrol, you are required to email a fully completed and signed Enrolment Form which acknowledges that you accept our terms and conditions, attaching any other documents requested (if applicable). Please note that this does not mean that your enrolment has been accepted. Your Enrolment Form constitutes an offer to us to buy a place on one or more of our Courses. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that we have accepted your order (the Order Confirmation) attaching an Enrolment Letter containing details of how to access our Course Materials. The contract between us (Contract) will only be formed when we send you the Order Confirmation. The Contract will relate only to those courses ordered which we have confirmed in the Order Confirmation. We will not be obliged to secure, offer, or guarantee a place on any course which may have been part of your order until the confirmation of such has been confirmed by us. Your course(s) commence from the date we send notification of your access and/or link to you. You must complete your course(s) within the following timescales: Award: within 6 months. Certificate: within 12 months. Diploma: within 24 months. Extension to these timescales will be charged at the current prices in force at the time of requesting the extension. Upon successful completion of your course work, you will be required to undertake assessment(s) within the following 3 months, or at the next available date (whichever is soonest). If you cancel/do not attend/are unwilling to comply with our 3-month rule, additional costs will be incurred to attend at a later date. You agree to abide by and comply with any and all rules, regulations, policies and procedures set by us (and notified to you) from time to time in respect of the courses. Without prejudice to the provisions of these terms and conditions, we shall be under no obligation to provide you with any form of certificate, qualification and/or other evidence of successful completion of any course unless and until such time as we, in our absolute discretion, are satisfied and conclude that you deserve to be awarded with the same. If you fail to make any payments due to us on the agreed dates under the Contract and/or if you fail to comply with any of these terms & conditions and/or if you breach any warranty provided in respect of any conditions stated, we may at any time and without any liability to you, terminate the Contract with immediate effect (without prejudice to any claims that we may have against you for any breaches of contract). Following any termination of the Contract, your access (if any) to online facilities will be terminated and you shall be obliged to immediately return any and all Materials to us. You will need to have certain qualifications (pre-requisites) in order to take a place on some of our Courses (the identity of such pre-requisites, and the minimum qualifications that you are required to hold to book a place on such courses, is set out in our prospectus). By placing an order for a course with us, you hereby warrant and undertake that you hold (and will continue to hold for the duration of the course) the minimum qualifications required for that course as set out on our site/prospectus. If you book a place on a course, you shall be required to deliver sufficient written evidence to us to prove to our satisfaction that you hold the required minimum qualifications (“pre-requisite”) within 7 days of the date of our Order Confirmation. Notwithstanding the issue of any Order Confirmation by us, we shall not be under any obligation to provide you with any Materials and/or login details and/or to perform any other obligations under the Contract unless and until you provide such pre-requisite. If you fail to provide such pre-requisite within 7 days of the date of our Order Confirmation, we shall at any time and without liability to you be entitled to terminate the Contract.
THIRD PARTIES
Please note that in some cases, we accept orders as agents on behalf of third parties. The resulting legal contract is between you and that third party and is subject to the terms and conditions of that third party, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction. We may also provide links on our site to the websites of other persons or corporate entities, whether affiliated with us or not. We cannot give any undertaking, that any products or services you purchase or order from third parties directly or indirectly through our site, or from persons or corporate entities to whose website we have provided a link on our site, will be of satisfactory quality or undertaken with reasonable care and skill and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party.
CONSUMER RIGHTS
If you are contracting as a consumer online and are resident in the UK, you may, subject to the provisions of the clause below, cancel a Contract at any time within fourteen days, beginning on the day after you received the Order Confirmation. If you exercise this right (see clause below), you will receive a full refund of the price paid for the order in accordance with our refunds policy (set out in clause below) provided that you first return any and all Materials that we have sent to you in their original state. To cancel a Contract pursuant to the provisions of clause above, you must inform us in writing by email to support@skingroupinternational.com.
Please note that if you login and access our online facilities after receiving an Order Confirmation but before the end of the fourteen-day period referred to in the clause, you will be deemed to have requested us to start providing the relevant Course to you and you will no longer have the right to cancel the Contract.
CANCELLATION OF COURSE AND/OR PRACTICAL WORKSHOPS/EXAMS
We reserve the right to cancel Courses, Workshops, Seminars, Combined Courses, Theory and/or Practical Courses, Assessments, Tutorials, etc., in respect of any reason if there is insufficient response and places have not been filled or if there is a Force Majeure Event (and/or for any circumstance we believe is beyond our control such as pandemic compliance, lockdowns, sickness, issues with premises and/or equipment/technology, weather, transport, etc., this list is not exhaustive). In the event that we cancel, we will provide you with alternative dates at our earliest convenience (for the avoidance of doubt, should we make a cancellation we shall have no liability to you, and you shall not be entitled to receive any form of refund and/or compensation).
PRICE AND PAYMENT
The price of any Course will be as quoted on our Prospectus Price List, except in cases of obvious error. Prices are subject to VAT (if not stated, VAT will be added to the total amount due). In addition, Awarding Organisation (GA) Fees are payable and will be added to the total amount due. GA Fees are beyond our control and may increase at any time from those that are advised upon enrolment. We are informed that GA Fees are not subject to VAT, hence they are shown and payable separately. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. At any time, our websites, social media, affiliates and/or external links, brochures, adverts, enrolment form, etc., may advertise (lower) prices that are incorrect/out of date/expired, etc. We will normally verify prices as part of our order confirmation procedures so that, where an error is identified to be less than our current price, we will normally, at our discretion, notify you of the error and give you the option to accept the correct price before confirming your order, or reject your order and notify you of such rejection. We are under no obligation to provide a Course place to you at an incorrect (lower) price, even after we have sent you an Order Confirmation. Payment for all Course places must be made before the Contract can commence.
OUR REFUNDS POLICY
When a Course is cancelled (where applicable) by you because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Course place in full provided that you first return any and all Materials that we may have sent to you. Please note that if you login and access our online facilities after receiving an Order Confirmation but before the end of the fourteen-day period, you will be deemed to have requested us to start providing the relevant Course to you and you will no longer have the right to cancel the Contract. For any other reason, we are not obliged to refund the amount paid and no refund shall be due to you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
OUR LIABILITY
We warrant to you that any Course on which a place has been purchased from us through our site shall be delivered with reasonable care and skill. Our liability to you for any breach of this agreement by us shall be strictly limited to the refund of the price/pro-rata elements of each Course place you purchased. This does not include or limit in any way our liability: For death or personal injury caused by our negligence. Under section 2(3) of the Consumer Protection Act 1987. For fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. When you buy any Product from a third-party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions. You acknowledge that all dates for the delivery of Materials by us to you shall be estimates only (and time shall not be of essence).
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices given by you to us must be emailed to support@skingroupinternational.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter in the UK, or fourteen days after posting of any letter by airmail. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lockouts or other industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. Issues relating to Emails, IT, Learner Management Systems (LMS) any/or Online Sites and Services. The acts, decrees, legislation, regulations, or restrictions of any government, awarding organisations, environmental health departments, insurance companies, etc., (including pandemics, lockdowns, local restrictions, etc.).
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues and will be rearranged to an alternative date or location suitable to us. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Waiver – if we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms & conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms & conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with this clause.
SEVERABILITY
If any of these terms & conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
ENTIRE AGREEMENT
These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything on our site or anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms & conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms & conditions.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.
We have the right to revise and amend these terms & conditions from time to time. In relation to everything contained in this document, you will be subject to the policies and terms & conditions in force at the time that you order from us, unless any change to those policies or these terms & conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms & conditions before we send you the Order Confirmation (in which case you will be deemed to have accepted the change to the terms & conditions).
YOUR INFORMATION
You confirm that you agree to us processing your information in accordance with the provisions of our Privacy and GDPR Policies (which can be viewed at our website).
LAW AND JURISDICTION
Contracts concluded through our site, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Skin Group International (We, us and our) are committed to protecting and respecting your privacy.
This policy (together with our Website Terms of Use which may be reached from a link on our Home page) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act)
Information we may collect from you
We may collect and process the following data about you:
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources and pages that you access.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We (including our employees, agents and representatives) use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in any interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data, to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If the business and substantially all of its assets used in its business are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Skin Group International and our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at support@skingroupinternational.com
Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@skingroupinternational.com